Someone from Verizon called me back first thing this morning as I figured they would. Any charges are being taken care of and they apologized. She did make sure to tell me that I should have suspended the phone immediately the same day that it was stolen, and she is right but they should have taken care of me the first time they were asked, and not tried to get my wife to purchase something utterly useless and then blow me off when I complained about it.
At least all that is settled. All that is left to do is for my wife to call the coach at the other school and let them know they have a damn thief on their wrestling team.
I hate dealing with Customer No-Service and once I have dealt with them once with no satisfaction, I feel like it is time to do what I did and email everyone else in the damn company that CAN fix the problem.
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