Well, the Marine caught the Greyhound yesterday morning. He was supposed to ride to Raleigh, NC to the airport and then was going to catch some Z’s at the USO until his flight to Palm Springs, California left this morning. Long flight as he had a two hour layover in Chicago as well. He’s supposed to check in at Twentynine Palms by midnight tonight. There’s a glitch now. NO UNIFORMS, thanks to Greyhound Lines.
Apparently his bus broke down in Norcross (about 20 minutes after it left the station). When they got another one there the driver would not allow anyone to get their luggage, claiming that it was too dangerous. He said that Greyhound employees had to do it. When my son got to Raleigh he found that his luggage had not come along for the ride and stayed up all night trying to locate it.
He let us know this morning and my wife has spent something like twelve hours on the phone with no results. Some woman finally told her she would put a ‘tracer’ out for it, not that it does the boy any good. Upon checking in at Twentynine Palms he’s going to have to buy new uniforms. He probably had over a thousand dollars in uniforms, knick knacks and irreplaceable stuff from his mom inside the things. It’s a damn good thing that he decided to leave the X-Box 360 here for me to ship to him.
So far their customer service reps have called my wife “baby” “and honey” and some of them have been downright rude to her. As someone in the customer service industry, this is a no-no. If anyone knows the email address for the CEO for Greyhound, Dave Leach, please email or contact me. I have already tried the obvious ones so maybe one of those will work. Also, Digg and Fark this if you guys have accounts. Thanks!
Currently the wife is discussing with a woman on the phone about his luggage. She says that the best they can do is send his luggage to Palm Springs. They won’t even send a courier to Twenty Nine Palms if/when they find the luggage. No refunds, no delivery. Fuck them. I have emailed about 40 Greyhound employees so far as well as folks from parent company Laidlaw, Inc and hopefully will get an answer tomorrow.
All I can tell you is unless you want to get ass-fucked, DON’T leave the driving to Greyhound.
Here’s the body of the rude-ass email I am sending to everyone with any vested interest in Greyhound I can find.
“The party that was traveling was my son Marine Pvt Christopher Miles. His bus out of Atlanta broke down in Norcross, GA yesterday morning and when they transferred everyone to a new bus they were not allowed to get their luggage. It was shipped back to Atlanta and no one has seen it since. My wife (contact information above) has spoken with at least ten different people who were no help whatsoever including one that was entirely rude. I expect this to be dealt with in a timely and efficient manner. I can understand things being lost but your customer service is clueless, understaffed and filled with people that don’t even have ‘stock’ answers, much less the real ones.
My son checks into the Marine base at Twentynine Palms, California tonight. If they let him check in at all without a uniform, since they are at an undisclosed location, maybe on a bus, he will be forced to purchase a new set of uniforms. which is quite expensive.
I’ve now been told by a gentleman named Jeff in your Raleigh, NC terminal that the next step is to file a claim. That certainly doesn’t help my son who is going to have to purchase well over a thousand dollars in uniforms, a laptop, camera, various odds and ends and keepsakes from his mother. I do not have the time to drive to the nearest bus station which is 40 minutes away in Atlanta, just to help your employees do the job they should have been doing in the first place.
Please contact my wife or myself at the soonest time that you locate my son’s two sea bags and his large clothing bag. I fully expect reimbursement for the expense incurred as a result of not having proper uniform upon showing up at the Marine camp, as well as a refund or an airline voucher, not a greyhound voucher, as we will not be using your service ever again.
Richard Miles
address and company information removed.”
Apparently quite a few people have been having problems with Greyhound. Check out this article from ConsumerAffairs.com (in the extended entry because it is so long)