…not in the individual stores of course but at the corporate office they finally got a decent financial reporting software to work with. It’s about time. Including our franchisees we have over 1500 restaurants now and it’s much harder to keep track of things once a company starts growing like that. I find that really amazing sometimes because when I started we had just a smidge over 500 stores including all of our franchisees around the country.
Pearson sued a D.C. dry cleaning establishment, Custom Cleaners, for over $67 million for the loss of a pair of pants. The pants were from one of several suits that Pearson had brought to Custom Cleaners to be cleaned in May 2005. When Pearson requested the suit two days later, the pants were missing. Pearson then asked to be refunded for the full price of the suit, $1,000. The cleaners refused and later asserted that they had found the pants a week later. Pearson claimed the pants were not his, stating “I haven’t worn pants with cuffs since the 1970s”, providing a photograph of all his (cuffless) pairs of pants as evidence.
Pearson rejected a later offer to settle the case for $12,000. D.C. Superior Court Judge Neal Kravitz stated that “the court has significant concerns that the plaintiff is acting in bad faith.” However, because there was no motion to dismiss filed, the judge could not dismiss the case. He did, however, resolve some of the issues in the Chungs’ favor in response to their motion for summary judgment, which was filed at the close of discovery.
The owners of the business, South Korean immigrants Jin Nam Chung, Soo Chung and their son, Ki Chung, are reportedly considering moving back to South Korea. After an outpouring of support for the Chungs from members of the public, a website was set up to accept donations for the Chungs’ legal defense.
On May 30, 2007, Pearson reduced his demands to $54 million in damages rather than $67 million. Among his requests were $500,000 in attorney’s fees, $2 million for “discomfort, inconvenience, and mental distress”, and $15,000, which he claimed would be the cost to rent a car every weekend to drive to another dry cleaning service. The remaining $51.5 million would be used to help similarly dissatisfied D.C. consumers sue businesses. Pearson also re-focused his lawsuit from the missing pants to the removal of window signs for “Satisfaction Guaranteed” and “Same Day Service”. Pearson claimed the signs represented fraud on the part of the Chungs. The Chungs’ lawyer, Christopher Manning, alleged that the signs could only be considered fraud if a reasonable person would be misled by them, and that a reasonable person would not see the signs as an unconditional promise. The Chungs’ lawyer portrayed Pearson as a bitter, financially insolvent man; under questioning, Pearson admitted that, at the start of the court case, he had only $1000-2000 in the bank due to divorce proceedings, and was collecting unemployment.
Pearson rejected a later offer to settle the case for $12,000. D.C. Superior Court Judge Neal Kravitz stated that “the court has significant concerns that the plaintiff is acting in bad faith.” However, because there was no motion to dismiss filed, the judge could not dismiss the case. He did, however, resolve some of the issues in the Chungs’ favor in response to their motion for summary judgment, which was filed at the close of discovery.
The owners of the business, South Korean immigrants Jin Nam Chung, Soo Chung and their son, Ki Chung, are reportedly considering moving back to South Korea. After an outpouring of support for the Chungs from members of the public, a website was set up to accept donations for the Chungs’ legal defense.
On May 30, 2007, Pearson reduced his demands to $54 million in damages rather than $67 million. Among his requests were $500,000 in attorney’s fees, $2 million for “discomfort, inconvenience, and mental distress”, and $15,000, which he claimed would be the cost to rent a car every weekend to drive to another dry cleaning service. The remaining $51.5 million would be used to help similarly dissatisfied D.C. consumers sue businesses. Pearson also re-focused his lawsuit from the missing pants to the removal of window signs for “Satisfaction Guaranteed” and “Same Day Service”. Pearson claimed the signs represented fraud on the part of the Chungs. The Chungs’ lawyer, Christopher Manning, alleged that the signs could only be considered fraud if a reasonable person would be misled by them, and that a reasonable person would not see the signs as an unconditional promise. The Chungs’ lawyer portrayed Pearson as a bitter, financially insolvent man; under questioning, Pearson admitted that, at the start of the court case, he had only $1000-2000 in the bank due to divorce proceedings, and was collecting unemployment.
