rmiles7721

Battlestar Galactica

One of the handful of TV shows that I watch came back on last night. Battlestar Galactica. The have changed the day and time that it comes on now to Sundays at 10PM though. This will be the last time that I stay up. I tossed and turned for a couple of hours last night and ended up getting maybe four hours of sleep at the most. I feel like shit. It’s on a lower channel so I will set it to start recording. What sucks is that I also watch The Sopranos which will probably be on at the same time and I cannot record that as my cable box is no longer hooked to anything but the TV.

24 comes on tonight, so I will watch it again, and then try and pass out. No damn coffee for me after 7PM. That is part of the problem I think.


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Verizon Letter #2

I found the email address for the Georgia/Alabama press contact and sent this email to her, as well as the last one. Persistence pays off and I have gotten myself worked up to where I am pretty pissed off now:

If you have an email address where I may get in touch with someone who will take care of my issue, I would appreciate it. I found all of your addresses via the contact page as there is nowhere else that I seem to be able to get in touch with anyone. Your Consumer Advocacy page only allows for 700 characters in the complaint, which is nowhere near enough.

I am also cross posting any emails that I send or receive via my blog. Thank you for your help,

Richard Miles


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A letter to Verizon

Updated at 9:58pm. I managed to find some contacts. Thanks to the help of Google, I managed to find several media contacts on their news center. I emailed the letter below to Robert.Kelley@VerizonWireless.com; Thomas.Pica@VerizonWireless.com; Sheldon.Jones@VerizonWireless.com; caran.smith@verizonwireless.com; Carolyn.Culbertson@verizonwireless.com and Nancy.Stark@verizonwireless.com. Hopefully someone will respond by tomorrow evening, otherwise I will start hounding the BBB and some of the local news channels with their pain in the ass Consumer Advocacy Alert Teams, or whatever the hell they are called now.

Originally posted on 1-21-2007 at 9:14PM

I have attempted to contact Verizon. I did find one link to email the Customer Advocacy department, but it won’t let you send a fucking message over 700 characters. I am looking for email addresses to any of their VP’s or Presidents, particularly in the marketing or communications departments if any of you guys know them. Contacting customer non-service is fucking useless, I am tired of dealing with them. Perhaps someone with the company that would not like bad press would be willing to take care of my problem.

Here is the body of the email that I have been trying to send this evening, edited for content that you guys don’t need. More in the extended entry.

On Saturday, January 13th, my son’s mobile phone was stolen from him at a wrestling tournament. His mobile number is EDITED and he is on my Family Choice plan. I called it a couple of times, the first time someone answered and then hung up. After that they just let it roll to voice mail. For a couple of days they must have had it turned off as it would roll straight to voice mail without ringing.

We tried several times to call whoever it was, and last night Saturday January 20th I had a friend who is NOT in my son’s contact list call. They answered and hung up after briefly speaking with my friend, and then called back. After getting no information from them they hung up and called back from another number EDITED, also a Verizon number apparently registered in Newnan Georgia. They also hung up on my friend after they figured out what we were after. I called this new number and threatened them with legal action if the phone was not returned to me immediately. They said OK and then hung up. After a few minutes they called me back and gave me a story about a neighbor having the phone, and they didn’t want to have anything to do with it. When I told them that they would be considered accessories to theft they agreed to get the phone and return it to me today.

(more…)

Our visit to Verizon or How NOT to handle Customer Service

My brother and I drove to Carrollton around noon along with my youngest and my son. I finally managed to get in touch with the guy who had the cell phone, apparently he was in church in Newnan, which is about 40 minutes from there. We agreed to meet at 5PM this evening in Carrollton to get my cell phone back. In the meantime, we decided to stop and eat lunch at the Mellow Mushroom. The owner is a friend of mine and a former regular customer (only former because I am at a new store, not because I ran him off) then we paid a visit to the Verizon Wireless store in Carrollton, which is a corporate store.

I explained what had happened with his phone being stolen. There were a couple hundred text messages which had been sent and then deleted, and a few phone calls, one being long distance. I also explained that the Verizon Reseller in Villa Rica had suggested insurance fraud to get him a new phone cheaper and talked my wife into adding insurance on his phone. This woman’s answer was “You can’t add insurance, this has to be done within 15 days of purchase”. Excuse the fuck out of me, but I have the printout where the reseller removed the “insurance declined” on his phone.

Her answer to the text messages and any charges was that I needed to speak to “customer service” and that she couldn’t help me. I guess she must be the highly paid door greeter since obviously she has no customer service.

As far as me telling her that the Villa Rica reseller is not only condoning insurance fraud, but suggesting it to customers, her answer was “They are an authorized Verizon dealer”. Now what the fuck does that have to do with anything? Bitch. Thanks for the help. The lack of interest and the fact that she obviously doesn’t give a shit about her company makes me want to dump them and find another carrier. If I could do so without incurring a shitload of penalties I would do it tomorrow.

Since that is not an option, I have some research to do. I will do the same thing that I did with Blockbuster a couple of years ago, and email the crap out of all of the division presidents and anyone else in the marketing department that wants to hear it, demand that I not get charged for anything that happened on his phone over the last week, and that they let him re-download the ringers that were deleted, otherwise I will start hammering on the better business bureau and anyone else that will listen on the Internet. Asshats. The more I think about their reaction, the more pissed off that I get. Obviously this is not a company as a whole, or even representative of most of them, but the attitude of “don’t give a shit seems to permeate companies as they get bigger and don’t have to worry about one customer that pays $180/month in phone bills. That’s a drop in the bucket for them I guess.

Trackposted to Rightwing Guy, Wake Up America, Faultline USA, Big Dog’s Weblog, basil’s blog, The Pink Flamingo, Cao’s Blog, Dumb Ox Daily News, Conservative Cat, Right Voices, and Gone Hollywood, thanks to Linkfest Haven Deluxe.


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Dancing with the stars

Lisa found the lost video from our blogmeet in Helen last fall, and has posted it. I particularly admire the color choices that they made for their dancing clothes. Damn, that was so wrong it’s funny.

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Slow posting day

Unfortunately due to meetings I ended up working until after 9PM last night, thus the lack of anything on the blog since yesterday morning.

I was behind the eight ball the entire day it seemed. Of course I started the day short staffed, couldn’t find one of the keys I needed that opened the office, was very busy all day, and then had to go to Oxford Alabama for a meeting, my favorite thing to do. I think I got to spend all of about five minutes with my wife on her birthday, which sucked. She was watching Grey’s Anatomy when I got home so I left her alone and checked my email and surfed for awhile until it was time to pass out.

Hopefully today will run a bit more smoothly than yesterday. I have a lot I need to get done today before my weekend off.

I saw a video on CNN this morning that prompted me to do a bit of searching. Ed Brown and his wife, in New Hampshire, believe that they have the legal right NOT to pay the federal income tax. They have holed themselves up in their house, along with weapons, and are ready to defend themselves to the death if necessary to stand up for that belief. So far the government has been trying to work with them.

I happen to agree with them about taxes and the law, but I don’t believe that tax evasion is the way to get this changed. I feel like the 16th Amendment is unconstitutional. but the way to get that changed is to support a change in the law. Unless we make our lawmakers uncomfortable and vote their asses out the door, nothing is going to change and a handful of people around the country involved in tax evasion just is not going to change this.

http://www.concordmonitor.com/apps/pbcs.dll/article?AID=2007701100361

http://www.boston.com/news/local/new_hampshire/articles/2007/01/10/tax_protester_trial_underway/

http://yannone.blogspot.com/2007/01/will-plainfield-be-another-waco.html


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iPhone Commercial

I saw this over at youtube last night or this morning, and my brother sent me the link as well, so I decided to share. Pretty damned funny


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Hot for Teacher

I remember being in school (it seems so long ago now) and how there were always one or two teachers that truly inspired me and made me enjoy learning. I really like being in school, and like learning from them. Unfortunately not enough to keep me from dropping out. They did their part however, the choice to drop out of school at 16 was my responsibility and decision along with my parents, NOT the school systems.

For a long time I have taken the view that our public school system sucks and we need to start over, or turn all control back over to the states instead of the federal government. My view on that has started to change over the last couple of years. Up until his Junior year, my son has been in private school his entire life, as have both of my girls. We finally made the choice at the end of his sophomore year that we just couldn’t afford it anymore, and put them in public school.

Some of the things that I have learned are these:

They got a decent education in private school, but nothing spectacular. Most private school teachers (including very pricey exclusive schools) make HALF or less than public school teachers. That doesn’t mean that they don’t do a fine job, but usually they are somewhat limited in funds and stuff that they can do with the kids. The big selling point for me at the time when they each started was the SOCIAL environment. Sure, kids in private schools have sex, get pregnant, and smoke dope too, but it is not nearly as prevalent as it is in the public schools. I didn’t want my kids around that shit, and still don’t. By the time the girls are in middle school, I am hoping to be able to afford to send them back to Oak Mountain, or one of the other private schools nearby, but it has nothing to do with the education they will receive, it’s the KIDS they are around.

I hate to go out on a limb (not really) but if you hang with trailer trash all day long and that is all you see, that is what you start to act like.

My son has spent his Junior and Senior years in public school, and for a change, he is being challenged. He’s in all AP classes, and also is getting the chance to participate in sports, which is much more difficult in a small private school as well, unless you are into golf or tennis.

The people that bitch because teachers make such HUGE salaries just don’t know what they are talking about. My wife for instance, has busted her butt and gotten two degrees, and is in her twelfth year of teaching. According to the US Census Bureau, people with a Masters Degree earn on AVERAGE between 70-80,000 per year base starting salary. She makes somewhere in the 40’s. She has her Master’s and will still make less than I do. Boy, that’s huge. Now, if we moved into a more populous county, she could probably raise that at least 10k per year, but my salary would go up as well, just like everyone else’s.

I have sort of lost my train of thought on this, but I read a post over at Catfish’s site and it just crawled all over me tonight. This was way too long to put in a comment there, so I decided I would put it down here.

I think the biggest issues in getting a good education, whether it be public school or private is parental involvement, and having the administrators AND parents be willing to back the teachers up. When I acted stupid and got detention, or suspended (say it isn’t so!) my parents would ask what my dumb ass did. They didn’t call the teacher whining about makeup work and call the principal to let them know they were going to take the school to civil court or whine about how unfair it was, or accuse them of discrimination. They weren’t so worried about me getting my feelings hurt as they were about me getting a good education.

(Cross-Posted at Indie Bloggers)


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An Uneventful Day…

…is a good thing around here. I had a pretty boring day at work, which is always a good thing. I had not even planned on posting anything tonight, but just changed my mind a few minutes ago and decided to get online for awhile before I hit the sack.

Supper tonight was pretty darn good if I do say so myself. The oldest had a wrestling match tonight so it was just me and the girls. I baked a couple of pork tenderloins. It was just too damn cold to grill tonight. One was just plain old pork (but still kicked butt) and the other was marinated with black pepper and mushrooms. Butter beans, corn and green beans filled out the rest, with the leftover Mac & Cheese from last night.

It isn’t snowing or anything here yet, but it looks like it could go either way tonight. Hopefully NO DAMN SNOW.

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Useless?

Not completely, but I am pretty much in a non-posting mood this morning. I stayed up too late last night. We watched the season premier for one of the few shows that I watch on TV, 24. For some reason, even though 90% of the stuff is just incredulous, I still enjoy it. Last night was no different. I did get a good laugh though, right about the time that Jack Bauer ripped into the jugular of one of his captors with his teeth to escape. All I could think of was “Lost Boys”.

After TV I read until a bit after 11PM, well after I should have been asleep which is why I am feeling crappy this morning. I should be finished with One Bullet Away this afternoon if I get a chance to read at all today.

Apparently Barzan Hassan and Awad Bandar were hanged right before I went to bed last night. Barzad was Saddam Hussein’s half-brother and the former chief of his secret police and Awad was the former chief judge.

It’s supposed to start getting back down into the 30’s here at night tomorrow. This is some weird damn weather. It’s been in the high 60’s to mid 70’s the last two afternoons. I’m ready to get winter over with but I am just waiting for the other shoe to drop. As soon as I get out and do something in the yard, we’ll get ice or snow. Just fricking weird.

Damn, gotta get me one of these for my rear view mirror.

$24.95 for the Dope on a Rope. Damn, they even have a Jesus action figure. Oh crap. I could have some fun with these guys.

There’s a big deal going on at work right now about monster.com. I have had my resume there for several years, but haven’t updated it in quite some time. Apparently one of the recruiters, or some nosy bastard at the corporate office discovered that several people in management with my company had theirs up, and they were updated and actively searching for new jobs. Apparently about half of the management team in the area a bit closer to Atlanta from me has theirs up, and the have been told that they HAVE to take them down. Damn. I don’t particularly want to get involved in this little brouhaha, but it would really piss me off if they demanded that I take my resume down. The fact is though, that even though I have been with them for twenty years, if the right job came along, with the right $$$, I would probably jump on it, but unfortunately tech jobs at my level of education pay about half what I make now, so I have no interest in looking for one, and I am not interested in working for any other restaurant. Most of them pay less, have less benefits, and are certainly not as financially stable as my company. If we shut the doors to our restaurants right now we could continue to pay everyone, including our hourly associates, for about a year.

The wife turns 40 this week. Everyone get their asses over there and wish her a happy birthday.


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