…are fixed. I sent emails to several different contacts at Charter (not tech support) and apparently it was fixed today. It was a real pain in the ass having to log in to AOL first and then surf through their software.
rmiles7721
Charter Communications
Well, after getting treated like a fucking dumbass tonight, I have sent an email to several different people at Charter. I can’t get here to post to my blog, or even access ANYTHING on my sight, unless I log on to AOL via their software first (they use their own DNS servers). I didn’t look very hard tonight, but if I don’t receive an answer by tommorow morning, or the problem is not resolved, I am sure that I can find some of their VP’s email addresses on their investor relations page. Here’s the email for those technically inclined. Perhaps the issue really is on my end, then I need to have been treated like a dumbass, and an asshole to boot, but I just don’t think so.
I am hoping that you can forward this to the appropriate department. I attempted to use your web chat for my issue and was told that the tech support options were limited, so I needed to call tech support and get my matter escalated. I did so, and went through various troubleshooting that I had already done, with the same results. I ended up getting disconnected, and I don’t know if it was on my end, or yours. I do know that before I will spend another 40 minutes on hold so that I can go through the same troubleshooting yet again, I will call someone else and set up service through them.
The matter pertains to my not being able to access a couple of particular websites.The sites in particular are www.shadowscope.com (my web site), and www.livingdot.com (my web provider). I cannot reach them via ip address either, 72.34.32.113
When I try to ping my website I get:
Pinging shadowscope.com [72.34.32.113] with 32 bytes of
Reply from 63.223.8.77: TTL expired in transit.
Reply from 63.223.8.77: TTL expired in transit.
Reply from 63.223.8.77: TTL expired in transit.
Reply from 63.223.8.77: TTL expired in transit.Ping statistics for 72.34.32.113:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),63.223.8.77 looks like it might be a router at wvfiber.net, the full name resolves to atl-c00.pos-1-16-1.OC48-atl-nshl3-pos2.wvfiber.net
When I try a traceroute to any of the above I get:
1 1 ms <1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 10.135.48.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.It finally gets to the default 30 hops and times out on all of them.
Using a proxy (America Online) I am able to log on to their service and hit the sites with no problems whatsoever, since they use their own DNS servers.
WV Fiber is based out of Atlanta, so it is a problem either on one of their routers, or your DNS servers, as far as I can tell.
I would appreciate it if this matter would be looked into in a timely manner, I particularly hate having to spend 40 minutes to an hour of my time on hold just so that I can be treated as if I am a dumbass. I do understand that the techs have to do some troubleshooting, as I worked in tech support for an ISP several years ago, but with all of the automated questioning that we have to go through before we are actually allowed to speak with one of your representatives, you would think that there would be a couple that would at least give them a slight hint as to our level of computer expertise.
Thak you for your help,
Richard Miles
Early Start
I had not planned on getting up quite this early, but there it is. I have to go in about four am, so I went to bed at eight last night, figuring to get up at three or so. Woke up at midnight and can’t get back to sleep. It’s probably going to be about an 18 hour day today, so I might as well get an early start to it.
Opening Date
Well, I have a new opening date. October 30th. I think I may have pissed off a couple of people today, as I asked my new boss if I was going to be standing there with my dick in my hand while they were all out Trick-or-Treating with THEIR kids on the 31st, or if someone planned to be there with me. Since she is a woman, she might not have appreciated it, but we have worked together, so she knows how I am. No sense in futzing around when you can be blunt, at least where my superiors are concerned.
Blogging about work
Lately I’ve not blogged much, except for work-related stuff, and the occasional technical/htpc/ha post or review. Boring. I guess that is about all I have going on recently, so that is what I am thinking about. My level of stress is pretty high between work, money matters, and the fact that Chris will be moving on in a few months.
He still isn’t sure what he wants to do, but I think he is tending toward just going to school, although military service is still possible.
Wonderful Sleep
It’s getting harder to get up in the morning. Damn. This is my 11th day straight at work (took a half day on Wednesday) and I have five days left. Not sure if I will make it through the end of the week without oversleeping. Luckily the manager/trainee will be back at work tomorrow, so if I do oversleep I will just blow it off like I planned it that way.
I left the house a mess last night and went to bed last night anyway. I guess it will give me something to do when I get home this afternoon anyhow.
Little Grey Cells?…
…as Poirot would say? Or just little ear treasures? What is it about Q-Tips that makes you look at them after removal to see what little treasures might be bestowed upon you? Perhaps something grew in there as you slept.
I always think about the scene in Star Trek II: The Wrath of Khan, where little creatures are inserted into Chekov and some other dude through their ear canals. I keep hoping if I dig hard enough I might find one.
Time for work
I got up about an hour ago and have been sipping coffee and reading a bit. Nice quiet time. I am certainly not motivated today. All I want to do is go back to sleep. I guess it’s because I know I have such a short time left where I am at. My bosses bosses boss did extend it though. Now I am staying in this store until the 24th or 25. I open the new store the 26th. In the meantime I have to get it clean, stock the restaurant, put up and check equipment, hire the rest of the staff and get them trained. WTF?
On a brighter note, I fired another person yesterday. The fourth since I took this store three weeks ago, not including two that I just ran off. Twice the number of folks that I shit-canned in the three and a half years I was at my last store. The manager that is taking over from me in two weeks is extremely happy (she really is, no facetiousness here) as I promised her that I would try and fix the damn place during the month I was there.
My little brother and his kids are driving down from North Carolina next weekend for my daughter’s birthday party, and my parents are coming as well, last I heard. I am really looking forward to that, it may be the last time for a few months. For a few years we had Christmas dinner here at the house, but last year we couldn’t as it is just too far for my grandmother and great-aunt. It will probably be in Atlanta again this year, which means that I will miss it for sure. With the new store there is very little chance that I will have ANY free time during the holidays.
Right Bra Right Attitude
It’s all about the bra.
How not true. Even the right bra can’t disguise those really nasty titties.
If you were wondering, this is one of the 50 or so junk mails that I just deleted. I am easily entertained.
Sleeping like the dead
The wife decided to watch her shows in the bedroom last night, so I decided to lie down on the couch and sleep till she woke me up. Damn, she just did. I haven’t had that much sleep in a while, and I am still ready to go back to bed. I suppose this last week at work has just kicked my ass. I worked seven days this past week, and then a half day yesterday, so that was my only time off.
The only bad part about couch sleeping is that it kills my back. I would probably be better off lying on the floor.
This week doesn’t look to be any better. With having to get the new store ready I won’t have an opportunity to take any more time off until the 21st. I will just have to make sure and take advantage of the manager trainee for drawer changes and get out of the door as early as possible in the afternoon.